Effective Date: May 23, 2026
These Terms of Use ("Terms") govern your access to and use of the GreenVoice platform and related services provided by Bowling Green Solutions LLC ("Company," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent. By creating an account, you represent that you meet these requirements.
You must provide accurate, complete, and current information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use of your account.
GreenVoice provides a virtual receptionist service that answers incoming calls on behalf of your business, captures caller information, and routes inquiries according to your configuration. The specific features available depend on your subscription plan.
Access to GreenVoice is offered through paid subscription plans. Pricing, call limits, and included features are as described at the time of purchase. Subscriptions renew automatically at the end of each billing period unless cancelled. You authorize us to charge your designated payment method for recurring fees. Cancellation takes effect at the end of the current billing period. Refunds are provided at our sole discretion.
We may offer trial access to the Services. Trial accounts are subject to limited usage and may include restricted features. We reserve the right to modify or discontinue trial offerings at any time. Trial usage does not create an obligation to continue service.
You agree not to use the Services for any unlawful purpose or in violation of any applicable laws; to transmit harmful, threatening, abusive, or harassing content; to interfere with or disrupt the Services or servers; to attempt to gain unauthorized access to any part of the Services; to use the Services for unsolicited commercial communications (spam); to resell or redistribute the Services without written authorization; or to misrepresent your identity or business information.
By using the Services, you acknowledge that calls handled through GreenVoice may be recorded and transcribed for quality assurance and service delivery. You are responsible for ensuring compliance with all applicable call recording laws in your jurisdiction, including obtaining any required consent from callers. We recommend including appropriate disclosures in your receptionist greeting.
You retain ownership of your business data, including knowledge base entries, agent configurations, and call records. We retain a license to use this data solely to provide and improve the Services. Upon account termination, you may request export of your data within 90 days.
The Services, including all software, design, content, and trademarks, are the property of Bowling Green Solutions LLC and are protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes.
We strive to maintain high availability but do not guarantee uninterrupted service. We may perform scheduled maintenance with advance notice. We are not liable for service interruptions caused by circumstances beyond our reasonable control, including network outages, natural disasters, or third-party service failures.
To the maximum extent permitted by law, Bowling Green Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, lost profits, loss of business, or loss of data, arising from your use of the Services. Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.
You agree to indemnify, defend, and hold harmless Bowling Green Solutions LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services, your violation of these Terms, or your violation of any third-party rights.
We may suspend or terminate your access to the Services at any time for violation of these Terms, non-payment, or for any other reason with reasonable notice. You may cancel your subscription at any time through your account settings. Upon termination, your right to use the Services ceases immediately, and we may delete your data after a 90-day retention period.
Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in the state of Florida, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs. Class action waivers apply to the fullest extent permitted by law.
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Services at least 30 days in advance. Continued use after changes take effect constitutes acceptance.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Bowling Green Solutions LLC
Email: legal@bowlinggreensolutions.com
Website: bowlinggreensolutions.com