Effective Date: May 23, 2026
Bowling Green Solutions LLC ("Company," "we," "us," or "our") operates the GreenVoice platform and related services. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website, applications, and services (collectively, the "Services").
Account Information: When you create an account, we collect your name, email address, phone number, business name, website URL, and industry classification.
Payment Information: We use third-party payment processors to handle transactions. We do not store credit card numbers on our servers. Our payment processor may collect billing address and payment method details.
Call Data: When calls are handled through the GreenVoice service, we collect call metadata including caller phone number, call duration, timestamps, and call transcripts. This data is stored securely and associated with your business account.
Usage Data: We collect information about how you interact with our Services, including pages visited, features used, session duration, and device information such as browser type, operating system, and IP address.
Website Scanning: When you onboard, we may scan your publicly available website to extract business information such as services offered, hours of operation, and frequently asked questions. We only access publicly available content.
We use your information to provide, maintain, and improve the Services; process transactions and send related information; handle incoming calls on your behalf and capture lead information; train and configure your receptionist based on your business information; send administrative communications, updates, and marketing messages (with your consent); monitor usage and enforce usage limits per your subscription plan; and comply with legal obligations.
We do not sell your personal information. We may share information with service providers who assist in operating our platform (payment processing, telecommunications, hosting); when required by law, legal process, or government request; to protect our rights, privacy, safety, or property; and in connection with a merger, acquisition, or sale of assets, with notice to you.
We retain your account information for as long as your account is active. Call data and transcripts are retained for the duration of your subscription plus 90 days. You may request deletion of your data at any time by contacting us.
We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security assessments. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information; object to or restrict certain processing; data portability; and withdraw consent where processing is based on consent. To exercise these rights, contact us at the address below.
We use essential cookies to maintain sessions and functionality. We may use analytics tools to understand how users interact with our Services. You can control cookie settings through your browser preferences.
Our Services integrate with third-party providers for telecommunications, payment processing, and hosting. These providers have their own privacy policies governing their use of your data.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
If you access our Services from outside the United States, your information may be transferred to and processed in the United States. By using our Services, you consent to this transfer.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Services. Your continued use after changes constitutes acceptance of the updated policy.
Bowling Green Solutions LLC
Email: privacy@bowlinggreensolutions.com
Website: bowlinggreensolutions.com